Privacy Policy

MB SERVICES, which operates the BookMov service, as data controller, places great importance on protecting and respecting your privacy. This policy aims to inform you of our practices regarding the collection, use and sharing of information that you provide to us through our website bookmov.com.

This privacy policy complies with the General Data Protection Regulation (GDPR - EU Regulation 2016/679) and the French Data Protection Act of 6 January 1978 (as amended).

We may collect the following personal data:

• First and last name
• Email address
• Phone number
• Pickup and drop-off addresses
• Payment information (processed by our secure payment provider)
• Flight number (for airport transfers)
• Browsing data (cookies, IP address, browser type)

Your personal data is collected for the following purposes:

• Management and execution of your transport bookings
• Communication regarding your rides (confirmations, modifications)
• Billing and payment management
• Improvement of our services and your user experience
• Sending commercial communications (with your consent)
• Compliance with our legal and regulatory obligations

The processing of your data is based on:

• Contract performance : when processing is necessary for the performance of your booking.
• Your consent : for sending commercial communications and placing certain cookies.
• Legitimate interest : for improving our services and the security of our platform.
• Legal obligation : for retaining billing data.

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

We use the following types of cookies:

• Strictly necessary cookies : essential for the website to function (language preference, theme).
• Analytical cookies : audience measurement with Google Analytics (Google). These cookies are on by default; if you refuse them, Google Analytics sets no cookie and only receives technical signals without an identifier.
• Advertising cookies : Meta (Facebook, Instagram), Pinterest and OpenAI (ChatGPT ads) measure how our ads perform and help us show them to the right people. These cookies are on by default, unless you refuse them.

Unless you refuse advertising cookies, some actions on the site (starting a booking, sending a request, a paid booking, tapping our WhatsApp buttons) are also sent to Meta by our servers (Conversions API), with your email address and phone number in hashed form, to measure how our ads perform. If you refuse them, nothing is sent to Meta.

Audience measurement and advertising cookies are on by default. You can refuse them at any time with the “Refuse cookies” link at the bottom of every page: your choice is kept on this device, and your browser's Global Privacy Control (GPC) signal is honored. Refusing won't stop you from using the site.

Your personal data is retained for the period strictly necessary for the purposes for which it is processed:

• Booking data: 3 years after the last ride
• Billing data: 10 years (legal obligation)
• Marketing data: 3 years after last contact
• Cookies: 13 months maximum

Under the GDPR, you have the following rights over your personal data:

• Right of access : obtain confirmation that your data is being processed and receive a copy.
• Right of rectification : request the correction of inaccurate data.
• Right to erasure : request the deletion of your data.
• Right to restriction : request the restriction of processing of your data.
• Right to data portability : receive your data in a structured format.
• Right to object : object to the processing of your data.

To exercise these rights, contact us at: contact@bookmov.com

You may also lodge a complaint with the CNIL (French Data Protection Authority): www.cnil.fr.

We implement all appropriate technical and organizational measures to ensure the security and confidentiality of your personal data, including against any unauthorized access, use, modification or disclosure.

Our communications are encrypted using the HTTPS/TLS protocol.

For any questions regarding this privacy policy or any requests regarding your personal data, you can contact us:

Email: contact@bookmov.com

Mail: MB SERVICES - DPO, 12 Rue Anselme, 93400 Saint-Ouen-sur-Seine