Contact Us
Our team is available 24/7 to answer all your questions.
Contact Information
How to reach BookMov
The quickest way is to call us or message us on WhatsApp using the details above. You can also email contact@bookmov.com or use the form on this page. Our team answers in English and French.
To change or cancel a booking, keep your booking number handy. Cancellation is free up to 24 hours before pickup and can be done online with your booking number and email. To change a date, time or address, contact us as early as possible.
Frequently Asked Questions
You choose when booking: pay online by credit card (Visa, Mastercard, American Express), Apple Pay or Google Pay through our secure Stripe platform, or pay the driver in cash or by card on the day of the ride.
Cancellation is free up to 24 hours before the trip. For cancellations between 24h and 2h before departure, a fee of 50% of the total amount applies.
For airport arrivals, 60 minutes of complimentary waiting time are included after flight landing. For pickups from an address, 15 minutes of waiting time are included.
Yes, all our drivers are bilingual French-English. Some also speak other languages (Arabic, Spanish, Portuguese).
Yes, we provide child seats and booster seats free of charge. Please specify this when making your reservation.